Need a cost effective solution to optimize your call center?
Our tools are turnkey for novice and experienced workforce management professionals alike.
yMbrace
Hold on to your customers with our breakthrough contact center reporting platform. Our tool is the perfect solution to manage the KPI measurements you manage.
KalenEx
Take a step ahead in time with our proprietary agent management software
Make more meaningful data-driven decisions when scheduling your agents productivity. This calendaring software allows for complete optimization of agent’s ability to meet the demands of your customers. Take a hands off approach now and contact us for a free demo.
SchedEx
Keep up with the demands of your contact center with the industry leading worforce management software.
No more guesswork – your forecasting/scheduling traffic team no longer looks like the 5 o’clock weather desk. Our innovative technology and algorithm schema ensures all forecasting is based on real data, not guesswork. Create scenarios and schedules with multiple possibilities, and then let the data make the decisions based on your objectives. Call for a quote and consultation.
Professional Services
Industry leaders have relied on us for over 35+ years for our progressive approach to building and leading high performing contact centers.
Call us today to discuss your strategic vision, assessment of your current state, and recommendation for long term stability and success. Our team has over 35 years of experience managing, consulting, and implementing world class solutions for the contact center industry.
